Privacy Policy

Welcome to RO & Co Properties ("RO & Co Properties," "we," "us," or "our").

We respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request information about our properties, schedule inspections, purchase or rent property, or use any of our services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with us, we may collect the following categories of information:

• Full name
• Phone number
• Email address
• Residential or correspondence address
• Date of birth where required for a legitimate business or legal purpose
• Identification information where required for property transactions
• Employment or business information
• Nationality or other information where required for legal or transaction purposes

When you enquire about or transact in a property, we may collect:

• Property preferences and budget specifications
• Purchase or rental requirements
• Property inspection details
• Transaction records, contract, and documentation data
• Payment-related information
• Information required for legal, regulatory, or due-diligence purposes

When you use our website, we may automatically collect technical records including: IP address, browser type, device type, operating system, pages visited, date and time of visits, referring website, and interaction data. We may use cookies and similar technologies to improve your experience.

Information contained in communications you send to us via contact forms, email, telephone calls, WhatsApp, messaging platforms, social media, and customer service enquiries.

We collect information directly from you when you visit our website, submit an enquiry, request property details, schedule an inspection, register for an event, enter into property transactions, or subscribe to newsletters.

We may also receive information from verified third parties where legally permitted, including property owners, developers, professional advisers, financial institutions, government agencies, business partners, and service providers.

We process your personal information for legitimate business and legal purposes, including to:

1. Respond to your enquiries and requests.
2. Provide information about properties and real estate services.
3. Arrange property inspections and viewings.
4. Process property purchases, rentals, leases, or other transactions.
5. Prepare contracts, agreements, invoices, and related documentation.
6. Verify information and conduct appropriate due diligence.
7. Communicate with you regarding transactions and support.
8. Improve our website, services, and client experience.
9. Send updates and marketing communications where permitted by law.
10. Prevent fraud, abuse, unauthorized activity, or unlawful conduct.
11. Comply with applicable statutory regulations, court orders, and governmental requirements.
12. Protect our legal rights, property, clients, and business operations.
13. Conduct internal administration, analysis, and record keeping.

Where applicable, we process personal data on one or more lawful bases recognized under applicable data protection laws, including:

• Consent: Where you have granted clear permission.
• Contract Performance: To take necessary steps before or after entering an agreement.
• Legal Obligation: Compliance with statutory requirements.
• Vital Interests: Protecting essential safety and interests.
• Legitimate Interests: Pursued by RO & Co Properties without overriding your fundamental rights.

Where processing relies on consent, you may withdraw it at any time, subject to legal or contractual constraints.

With your consent or where permitted by law, we may send details regarding new property listings, investment opportunities, market insights, and promotional updates.

You may opt out at any time using the unsubscribe link provided in our emails or by contacting us directly. Opting out will not stop essential service-related transactional notices.

We do not sell or rent your personal information as a business practice. However, we may share information with trusted third parties where necessary for transaction execution, legal compliance, or service delivery, including:

• Property owners, developers, and joint venture partners
• Legal advisers, solicitors, surveyors, and valuers
• Financial institutions and secure payment gateways
• Hosting, tech infrastructure, and communication service providers
• Government regulatory bodies and law enforcement agencies when legally mandated

Some of our technology, analytics, or hosting partners may process information outside Nigeria. In such instances, we take reasonable steps to ensure proper safeguards and compliance with applicable cross-border data protection laws.

We apply appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, loss, or destruction. However, no internet transmission method is 100% secure, and clients are advised to avoid transmitting sensitive credentials over unverified channels.

We retain your personal information only for as long as required to fulfill service delivery, maintain transaction records, resolve disputes, and comply with accounting and statutory obligations. When no longer needed, data is securely removed, anonymized, or disposed of.

Our website utilizes cookies and tracking technologies to maintain session preferences, analyze traffic flow, and improve interface performance. You can manage or disable cookie preferences directly in your web browser settings.

Subject to statutory limits, you have the right to request access to, correction of, or deletion of your personal data. You may also object to or request restrictions on data processing. Identity verification may be required prior to fulfilling requests.

Our platforms are designed for individuals legally capable of entering property agreements. We do not knowingly collect personal data from minors in violation of applicable laws.

Our website may include links to external websites and resources. We are not responsible for the privacy practices, policies, or content of third-party platforms.

Interactions conducted across platforms such as WhatsApp, Facebook, Instagram, or LinkedIn are independently governed by the respective terms and privacy policies of those service providers.

In the event of a confirmed data breach requiring statutory reporting, we will take immediate remediation steps and notify relevant supervisory authorities and affected parties in compliance with legal standards.

We may update this policy periodically to reflect evolving regulatory frameworks or business practices. Updates take effect upon posting, indicated by the revised "Last Updated" timestamp.

For data protection inquiries or to exercise your privacy rights, reach out to our team:

This Privacy Policy shall be interpreted and governed in accordance with the laws and regulations of the Federal Republic of Nigeria, including the Nigeria Data Protection Act (NDPA).